Frequently Asked Questions!

  • At Ello Cleaning, we proudly serve homes and businesses across the Tri-Cities and the Greater Vancouver area, including:

    • Coquitlam

    • Port Moody

    • Port Coquitlam

    • Maple Ridge

    • Burnaby

    • Vancouver

    • Richmond

    • Surrey

    • Pitt Meadows

    • New Westminster

    • Anmore

    • Belcarra

    • Delta

  • We understand that plans change. If you need to cancel or reschedule your appointment, please email us at hello@ellocleaning.com or give us a call. We kindly ask for at least 24 hours' notice. Cancellations made within 24 hours may incur a fee.

  • Absolutely! We offer flexible weekly, biweekly, and monthly cleanings, plus discounted rates and priority booking for recurring clients.

  • Your peace of mind matters to us. If something isn't cleaned the way you hoped, share a photo or feedback, and we'll make it right, happily and hassle-free.

  • We do! Ello Cleaners offers expert residential and commercial cleaning, from cozy apartments to busy office spaces. Every service is tailored to your space and your needs. For more details, please visit our Services and Checklist tabs.

  • Yes. Our checklist applies to houses, condos, and apartments, with adjustments based on layout and size.

  • Our move-in/move-out clean covers the most commonly required items for rental turnovers across British Columbia, but we recommend confirming any specific landlord requirements.

  • We provide residential cleaning services across Vancouver and the surrounding Lower Mainland, including Burnaby, Richmond, Coquitlam, and nearby cities.

Everything to Know About Cleaning Services in BC

  • Yes, your trust means everything to us. Every cleaner on our team is thoroughly background-checked, carefully interviewed, and chosen for their professionalism, reliability, and attention to detail.

  • We provide a one-hour arrival window to allow for traffic or delays. If we're running a bit late, feel free to contact us and we'll keep you updated so you're always in the loop.

  • For residential clients, no contracts are required. If you’re a commercial customer, we may provide a service agreement for clarity and scheduling, but our goal is always to keep things simple and transparent.

  • Our pricing is based on your home's specific details and the type of cleaning service you need. For a personalized quote, feel free to email us at hello@ellocleaning.com or give us a quick call - we're happy to help.

  • Nope! We bring everything! Our team comes fully prepared with all the tools and products needed to give your space a thorough, high-quality clean.
    If you'd prefer we use your cleaning supplies, just let us know in advance.

  • Absolutely. You can request priority areas or add-ons during booking.

  • No. Many clients provide access instructions and return to a freshly cleaned home.